MediBook - Healthcare Booking Platform

Request

The client wanted to give patients a simple way to find a doctor, see when that doctor is available, and book a visit without going through the clinic by phone. They also needed the system to pass each appointment straight into the clinic’s CRM, handle payments inside the booking flow, and stay stable as more clinics and specialists come on board.

Challenge

Each clinic used its own CRM, so the platform had to read a doctor’s actual schedule, reserve a slot, and return the booking to the clinic without disrupting how they already operate. We had to develop a protected payment process and strict control over what patient data gets stored. The client planned to onboard many clinics, so the platform had to stay fast and stable even when hundreds of appointments hit the system at once.

Our solution

Our development team built an integration layer that connects to each clinic’s CRM and reads real-time doctor availability. When a patient books a visit, the platform reserves the slot and triggers a webhook via Amazon SNS so the clinic receives the appointment instantly. We added a reliable payment process that fits into the booking flow and works the same for all clinics. To stay HIPAA-compliant, the platform collects only name, phone, and email. It doesn’t store any medical details. The AWS infrastructure, with auto-scaling and built-in monitoring, keeps the system responsive and steady as more clinics and booking traffic come in.